Frequently Asked Questions
Discover everything you need to know about our preserves, shipping, and quality standards.
What makes Bonne Maman preserves different from other brands?
Bonne Maman is crafted with simple, natural ingredients and traditional French recipes. We use only high-quality fruit, sugar, lemon juice, and fruit pectin, with no high fructose corn syrup, artificial colors, or preservatives.
Are your products gluten-free and non-GMO?
Yes, all Bonne Maman preserves, jellies, and spreads are made with non-GMO ingredients and are naturally gluten-free. We prioritize clean labels to ensure the best taste and quality.
How should I store my Bonne Maman products after opening?
To maintain optimal freshness and flavor, we recommend refrigerating your jars immediately after opening. They are best enjoyed within 3 to 4 weeks of being opened.
What is your shipping policy for glass jars?
We take great care in packaging our glass jars using protective materials to prevent breakage. Orders are typically processed within 2 business days and shipped via standard ground delivery.
What should I do if my order arrives damaged?
If your jars arrive damaged or broken, please contact our customer service team within 14 days of delivery with a photo of the package. We will gladly send a replacement or issue a refund.
Can I reuse the iconic gingham-capped jars?
Absolutely! Our glass jars are designed to be highly durable and are perfect for upcycling into spice containers, craft storage, or even small drinking glasses once thoroughly cleaned.