Returns & Exchanges
At Bonne Maman, we take pride in the quality of our preserves and gourmet treats. If you are not completely satisfied with your purchase, we offer a hassle-free return process for unopened items within 30 days of delivery.
Contact Support
Reach out to our customer service team via email with your order number and the reason for your return.
Prepare Your Package
Ensure the items are in their original, unopened packaging and securely pack them to prevent breakage during transit.
Ship the Items
Affix the provided return shipping label to your box and drop it off at any authorized carrier location.
Receive Your Refund
Once our team inspects the returned goods, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing